@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@400;500;600;700;800&display=swap');
:root{--bg:#f6f8f7;--white:#fff;--ink:#1d2a2a;--muted:#71807c;--line:#e5ebe8;--green:#176a56;--green-dark:#0e5947;--green-light:#e6f3ed;--shadow:0 5px 22px rgba(22,45,36,.035)}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--ink);font-family:'DM Sans',Arial,sans-serif;font-size:15px;line-height:1.5}h1,h2,h3,p{margin-top:0}h1,h2{font-family:Manrope,'DM Sans',Arial,sans-serif;letter-spacing:-.04em}h1{font-size:clamp(32px,4vw,42px);line-height:1.16;margin:8px 0 10px;font-weight:800}h2{font-size:19px;line-height:1.35;font-weight:800}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.wrap{width:min(1160px,calc(100% - 48px));margin:auto}.topbar{background:#fff;border-bottom:1px solid var(--line)}.topbar-inner{height:76px;display:flex;align-items:center;justify-content:space-between;gap:20px}.brand{display:flex;align-items:center;gap:12px;font-family:Manrope,sans-serif;font-size:18px;font-weight:800;letter-spacing:-.055em;white-space:nowrap}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;color:#fff;background:var(--green);font-size:20px}.brand-muted{color:#83918b;font-weight:600}.topbar-right{display:flex;align-items:center;gap:24px}.user-label{color:#5b6b66;font-size:13px}.text-button{border:0;background:none;color:var(--green);font-weight:700;cursor:pointer;padding:8px 0}.text-button:hover,.back-link:hover{text-decoration:underline}.main{min-height:calc(100vh - 145px);padding:43px 0 70px}.footer{color:#9aa6a1;font-size:12px;padding:0 0 25px}.eyebrow{font-size:11px;font-weight:800;color:var(--green);letter-spacing:.15em}.muted{color:var(--muted);margin-bottom:0}.page-head{display:flex;justify-content:space-between;align-items:center;gap:24px;margin:0 0 31px}.page-head .button{flex:none}.button{display:inline-flex;justify-content:center;align-items:center;gap:9px;border-radius:10px;border:1px solid transparent;padding:12px 18px;min-height:46px;font-weight:700;font-size:13px;cursor:pointer;transition:background .15s,border-color .15s,transform .15s}.button:hover{transform:translateY(-1px)}.button-primary{background:var(--green);color:white}.button-primary:hover{background:var(--green-dark)}.button-secondary{background:white;border-color:#d9e5df;color:var(--green)}.button-secondary:hover{background:#f4faf6}.button-full{width:100%}.card{background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow)}.filters{display:flex;align-items:center;gap:12px;padding:15px;margin-bottom:25px}.input{display:block;width:100%;border:1px solid #dce5e0;border-radius:9px;background:#fff;color:var(--ink);padding:11px 13px;min-height:44px;outline:0;transition:border-color .15s,box-shadow .15s}.input:focus{border-color:#319477;box-shadow:0 0 0 3px rgba(49,148,119,.12)}.input::placeholder{color:#9aa8a1}.search-wrap{position:relative;flex:1}.search-wrap span{position:absolute;left:15px;top:5px;font-size:27px;color:#899b91}.search-wrap input{padding-left:43px}.filter-select{width:205px}.list-meta{color:#7c8984;font-size:13px;margin:0 0 13px}.list-meta strong{color:#263a32}.ticket-list{display:grid;gap:10px}.ticket-row{padding:20px 24px;display:flex;justify-content:space-between;gap:30px;transition:border-color .15s,transform .15s,box-shadow .15s}.ticket-row:hover{border-color:#bad4c6;box-shadow:0 10px 25px rgba(22,45,36,.06);transform:translateY(-1px)}.ticket-main{min-width:0}.ticket-top{display:flex;align-items:center;gap:13px;flex-wrap:wrap}.ticket-number{font-weight:800;color:var(--green);font-size:12px;letter-spacing:.015em}.status{display:inline-flex;align-items:center;width:max-content;border-radius:100px;padding:5px 10px;font-size:11px;font-weight:800;white-space:nowrap}.status:before{content:'';height:6px;width:6px;border-radius:50%;background:currentColor;margin-right:7px}.status-new{color:#286eac;background:#e9f3fc}.status-in_progress{color:#a66b19;background:#fff4dc}.status-closed{color:#23815f;background:#e7f5ec}.ticket-row h2{font-size:17px;margin:11px 0 5px}.ticket-row p{color:#798781;font-size:13px;line-height:1.5;margin:0;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;max-width:690px}.ticket-side{display:flex;align-items:flex-end;flex-direction:column;gap:7px;color:#7c8984;font-size:12px;white-space:nowrap}.ticket-side span:first-child{font-weight:700;color:#56695e}.row-arrow{color:var(--green);font-size:19px;margin-top:auto}.empty{text-align:center;padding:58px 20px}.empty-icon{width:56px;height:56px;border-radius:15px;background:var(--green-light);color:var(--green);font-size:32px;margin:0 auto 16px}.empty h2{margin-bottom:5px}.empty p{color:var(--muted);margin-bottom:20px}.pagination{display:flex;justify-content:center;gap:24px;align-items:center;margin-top:25px;color:var(--muted);font-size:13px}.pagination a{color:var(--green);font-weight:700}.back-link{display:inline-block;color:var(--green);font-weight:700;font-size:13px;margin-bottom:25px}.compact{margin-bottom:26px}.form-card{padding:4px 36px}.form-section{display:flex;gap:20px;padding:32px 0}.form-section+.form-section{border-top:1px solid var(--line)}.section-number{border-radius:9px;width:34px;height:34px;flex:0 0 34px;display:grid;place-items:center;background:var(--green-light);color:var(--green);font-size:12px;font-weight:800}.section-body{width:100%;max-width:690px}.section-body h2{margin:2px 0 2px}.section-body>.muted{font-size:13px;margin-bottom:26px}.field{margin-bottom:20px}.field:last-child{margin-bottom:0}.field label,.note-form label,.status-form label{display:block;font-weight:700;font-size:13px;margin-bottom:8px}.field small{display:block;color:#8b9892;font-size:12px;margin-top:6px}.field textarea{resize:vertical}.field-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.required{color:#ca623b}.errorlist{color:#b43e3e;font-size:12px;margin:6px 0;padding-left:18px}.form-actions{border-top:1px solid var(--line);padding:22px 0;display:flex;align-items:center;justify-content:space-between;gap:15px;font-size:12px}.detail-head{margin-bottom:27px}.title-line{display:flex;align-items:center;gap:17px}.detail-head .muted{font-size:13px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:20px;align-items:start}.detail-content{display:grid;gap:18px}.detail-card{padding:26px}.section-heading{display:flex;align-items:flex-start;gap:12px;margin-bottom:24px}.section-heading h2{margin:2px 0 1px}.section-heading p{font-size:12px}.heading-icon{width:34px;height:34px;border-radius:9px;background:var(--green-light);color:var(--green);display:grid;place-items:center;font-size:19px;flex:none}.private-icon{background:#e9edf8;color:#52629b}.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.info-label{color:#8a9891;font-size:12px;font-weight:700}.info-value{font-size:14px;font-weight:700;margin-top:5px}.info-value a{color:var(--green)}.divider{height:1px;background:var(--line);margin:23px 0}.description{margin:9px 0 0;line-height:1.7;white-space:normal}.detail-sidebar{display:grid;gap:16px}.sidebar-card{padding:22px}.sidebar-heading{font-weight:800;font-size:14px;margin-bottom:17px}.status-form{border-top:1px solid var(--line);padding-top:18px;margin-top:20px}.status-form .input{margin-bottom:11px}.status-help{font-size:12px;margin-top:15px}.metadata{margin:0}.metadata div{border-top:1px solid var(--line);padding:12px 0;display:flex;justify-content:space-between;gap:12px;font-size:12px}.metadata div:first-child{border:0;padding-top:0}.metadata div:last-child{padding-bottom:0}.metadata dt{color:#829088}.metadata dd{font-weight:700;margin:0;text-align:right}.notes{margin-bottom:18px}.note{padding:16px 0;border-top:1px solid var(--line)}.note:first-child{padding-top:0;border-top:0}.note-meta{display:flex;justify-content:space-between;gap:12px;font-size:12px}.note-meta time{color:#99a59e}.note p{margin:7px 0 0;font-size:13px;line-height:1.65}.notes-empty{color:#93a099;font-size:13px;padding:4px 0 10px}.note-form{border-top:1px solid var(--line);padding-top:19px}.note-form textarea{resize:vertical;margin-bottom:11px}.private-card{border-color:#e4e8f2}.messages{display:grid;gap:8px;margin-bottom:20px}.message{padding:12px 15px;border-radius:9px;background:#e7f5ec;color:#176a49;font-size:13px;font-weight:600}.message.error{background:#fff0ed;color:#a83825}.login-layout{display:grid;grid-template-columns:1fr 420px;gap:70px;align-items:center;min-height:calc(100vh - 235px)}.login-intro h1{font-size:clamp(36px,5vw,58px);margin:14px 0 20px}.login-intro p{color:#76847e;max-width:430px;font-size:17px}.login-card{padding:37px}.login-card h2{font-size:26px;margin:4px 0 5px}.login-card .muted{font-size:13px;margin-bottom:26px}.login-card .field{margin-bottom:18px}.login-card .button{margin-top:8px}.card-kicker{color:var(--green);font-size:11px;font-weight:800;letter-spacing:.11em;text-transform:uppercase}@media(max-width:850px){.detail-grid{grid-template-columns:1fr}.detail-sidebar{grid-row:1;grid-template-columns:1fr 1fr}.login-layout{grid-template-columns:1fr;gap:25px;max-width:550px;margin:0 auto;padding:25px 0}.login-intro h1{font-size:37px}.login-intro p{font-size:14px}}@media(max-width:620px){.wrap{width:min(100% - 30px,1160px)}.topbar-inner{height:66px}.brand{font-size:15px}.brand-mark{height:34px;width:34px}.brand-muted,.user-label{display:none}.topbar-right{gap:0}.main{padding:30px 0 55px}.page-head{align-items:flex-start;flex-direction:column;margin-bottom:22px;gap:17px}.page-head .button{width:100%}.filters{display:grid;grid-template-columns:1fr 1fr;padding:12px}.search-wrap{grid-column:1/-1}.filter-select{width:100%}.ticket-row{padding:17px;gap:10px}.ticket-row h2{font-size:15px}.ticket-row p{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ticket-side{min-width:80px}.ticket-side span:first-child{white-space:normal;text-align:right}.form-card{padding:0 18px}.form-section{gap:11px;padding:24px 0}.section-number{width:28px;height:28px;flex-basis:28px}.field-grid,.info-grid,.detail-sidebar{grid-template-columns:1fr}.form-actions{align-items:stretch;flex-direction:column}.form-actions .button{width:100%}.detail-head .title-line{align-items:flex-start;flex-direction:column;gap:8px}.detail-card{padding:20px}.note-meta{flex-direction:column;gap:2px}.login-card{padding:25px}.login-intro h1{font-size:34px}.login-layout{padding:10px 0}}
.related-list{display:grid;gap:0}.related-row{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:12px 0;border-top:1px solid var(--line)}.related-row:first-child{border-top:0;padding-top:0}.related-row a{display:grid;gap:3px;min-width:0}.related-row a:hover strong{text-decoration:underline}.related-row strong{color:var(--green);font-size:13px}.related-row span{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis}.small-action{border:0;background:var(--green-light);color:var(--green);border-radius:8px;padding:7px 10px;font-weight:700;font-size:12px;cursor:pointer}.small-action:hover{background:#d4ecdd}.linked-label{white-space:nowrap;color:var(--green)!important;font-weight:700}.link-form{border-top:1px solid var(--line);margin-top:16px;padding-top:18px}.link-form label{display:block;font-size:13px;font-weight:700;margin-bottom:8px}.link-controls{display:flex;gap:10px}.link-controls .input{min-width:0}.all-address{display:inline-block;color:var(--green);font-size:13px;font-weight:700;margin-top:17px}.all-address:hover{text-decoration:underline}.address-filter{margin-bottom:12px;padding:11px 15px;border-radius:9px;background:var(--green-light);font-size:13px;color:var(--green-dark)}.address-filter a{margin-left:12px;text-decoration:underline;font-weight:700}@media(max-width:620px){.link-controls{flex-direction:column}.related-row{align-items:flex-start}.related-row form{flex:none}.address-filter a{display:block;margin:4px 0 0}}
.ticket-status-in_progress{border-left:4px solid #e9952e}.ticket-status-new{border-left:4px solid #348dc6}.ticket-status-closed{border-left:4px solid #47a979}.status-in_progress{background:#fff0dc;color:#b8620d}.status-new{background:#e9f3fc;color:#286eac}.status-closed{background:#e7f5ec;color:#23815f}.urgent-badge{display:inline-flex;align-items:center;border-radius:100px;padding:5px 10px;background:#b92f29;color:#fff;font-size:11px;font-weight:800;white-space:nowrap;box-shadow:0 2px 7px rgba(185,47,41,.18)}.title-line{flex-wrap:wrap}.urgent-choice{display:flex;align-items:flex-start;gap:12px;padding:15px 16px;border:1px solid #f0d0c9;background:#fff8f6;border-radius:10px;cursor:pointer;margin-top:8px}.urgent-choice .urgent-checkbox{width:18px;height:18px;margin:2px 0 0;accent-color:#b92f29;flex:none}.urgent-choice strong{display:block;color:#7f2925;font-size:13px}.urgent-choice small{display:block;color:#93635e;font-size:12px;margin-top:3px}.optional{font-weight:500;color:var(--muted);font-size:12px}.urgent-toolbar{display:flex;justify-content:flex-end}.button-urgent{background:#b92f29;color:#fff}.button-urgent:hover{background:#9f2420}@media(max-width:620px){.urgent-toolbar .button{width:100%}}
.all-tickets-link{float:right;color:var(--green);font-weight:700}.all-tickets-link:hover{text-decoration:underline}@media(max-width:620px){.all-tickets-link{float:none;display:block;margin-top:5px}}
.detail-grid{grid-template-columns:minmax(0,1fr) 340px}.detail-sidebar .link-controls{flex-direction:column}.detail-sidebar .related-row{align-items:flex-start}.detail-sidebar .related-row a{min-width:0;overflow-wrap:anywhere}.detail-sidebar .related-row form{flex:none}.detail-sidebar .metadata dd{overflow-wrap:anywhere}@media(max-width:850px){.detail-grid{grid-template-columns:1fr}.detail-sidebar{grid-row:auto;grid-template-columns:1fr 1fr}}@media(max-width:620px){.detail-sidebar{grid-template-columns:1fr}}
.attachment-list{list-style:none;margin:12px 0 0;padding:0;display:grid;gap:6px}.attachment-list a{display:inline-flex;gap:5px;align-items:center;color:var(--green);font-size:12px;font-weight:700;overflow-wrap:anywhere}.attachment-list a:hover{text-decoration:underline}.attachment-list span{color:var(--muted);font-weight:500}.attachment-add{margin-top:12px;font-size:12px}.attachment-add summary{color:var(--green);font-weight:700;cursor:pointer;width:max-content}.attachment-add form{display:grid;gap:8px;margin-top:10px}.attachment-add .button{justify-self:start}.file-input{padding:8px;min-height:43px;font-size:12px}.file-input::file-selector-button{border:0;border-radius:6px;background:var(--green-light);color:var(--green);font:inherit;font-weight:700;padding:7px 10px;margin-right:10px;cursor:pointer}.note-form .file-label{margin-top:12px}.note-form small,.attachment-add small{display:block;color:var(--muted);font-size:11px}.note-form .button{margin-top:12px}
.ticket-row.ticket-status-in_progress{border-left:10px solid #e77708;background:linear-gradient(90deg,#fff0dc 0,#fff 145px)}
.ticket-row.ticket-status-new{border-left:10px solid #1679bd;background:linear-gradient(90deg,#eaf5ff 0,#fff 145px)}
.ticket-row.ticket-status-closed{border-left:10px solid #16845a;background:linear-gradient(90deg,#eaf7ee 0,#fff 145px)}
.description-metadata{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.description-metadata div,.description-metadata div:first-child,.description-metadata div:last-child{display:block;border:0;border-left:1px solid var(--line);padding:0 0 0 16px;font-size:12px}
.description-metadata div:first-child{border-left:0;padding-left:0}
.description-metadata dd{text-align:left;margin-top:5px;overflow-wrap:anywhere}
@media(max-width:620px){.ticket-row.ticket-status-in_progress,.ticket-row.ticket-status-new,.ticket-row.ticket-status-closed{border-left-width:8px}.description-metadata{grid-template-columns:1fr;gap:12px}.description-metadata div,.description-metadata div:first-child,.description-metadata div:last-child{border-left:0;padding:0}.description-metadata div+div{border-top:1px solid var(--line);padding-top:12px}}
.ticket-primary{display:grid;grid-template-columns:minmax(0,1fr) minmax(150px,190px);gap:28px;align-items:start}
.ticket-address{font-family:Manrope,'DM Sans',Arial,sans-serif;font-size:clamp(22px,2.5vw,28px);font-weight:800;line-height:1.3;letter-spacing:-.035em;margin:5px 0 18px;overflow-wrap:anywhere}
.ticket-description .description{font-size:16px;line-height:1.7;margin-top:5px;overflow-wrap:anywhere}
.ticket-phones .info-value{font-size:18px;overflow-wrap:anywhere}
.ticket-phones .info-value a{color:#b92f29;font-weight:800}
.ticket-phones .info-value a:hover{text-decoration:underline}
.ticket-phones .info-label:not(:first-child){display:block;margin-top:18px}
@media(max-width:620px){.ticket-primary{grid-template-columns:1fr;gap:20px}.ticket-address{font-size:23px;margin-bottom:15px}.ticket-phones{border-top:1px solid var(--line);padding-top:18px}}
.planned-repair-summary{display:grid;gap:4px;margin-top:17px;padding:13px 14px;border-radius:9px;background:#fff4e3;color:#765014;font-size:12px}
.planned-repair-summary strong{font-size:15px;color:#8d4d0c}
.planned-repair-fields{display:grid;gap:10px;margin:16px 0;padding:14px;border:1px solid #eadfc9;border-radius:9px;background:#fffbf4}
.planned-repair-fields[hidden]{display:none}
.planned-repair-title{font-size:13px;font-weight:800;color:#7f5318}
.planned-repair-title span{font-weight:500;color:var(--muted)}
.planned-repair-fields label{margin:0 0 5px}
.print-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:12px 18px;padding:13px 17px;margin-bottom:14px;font-size:13px}
.print-toolbar label{display:inline-flex;align-items:center;gap:7px;cursor:pointer}
.print-toolbar input[type=checkbox],.ticket-select{width:18px;height:18px;accent-color:var(--green);cursor:pointer}
.print-select-all{font-weight:800;color:var(--ink)}
.print-count{color:var(--muted)}
.print-count strong{color:var(--green)}
.print-option{color:#52635a}
.print-clear{font-size:12px;margin-left:auto}
.print-toolbar .button{min-height:39px;padding:8px 14px}
.ticket-select-wrap{display:flex;align-items:center;align-self:center;flex:none;padding:7px;cursor:pointer}
.ticket-select-wrap .ticket-select{margin:0}
.ticket-row-link{display:flex;justify-content:space-between;gap:30px;flex:1;min-width:0}
@media(max-width:620px){.print-toolbar{align-items:flex-start}.print-clear{margin-left:0}.print-toolbar .button{width:100%}.ticket-row-link{gap:10px}.ticket-select-wrap{padding:3px}}
.brand-logo{display:block;width:auto;height:44px;max-width:142px;object-fit:contain}
.brand-section{color:#5c6b64;font-size:15px;font-weight:700;letter-spacing:-.03em;white-space:nowrap}
@media(max-width:620px){.brand-logo{height:36px;max-width:117px}.brand-section{display:none}}
.notify-choice{margin-top:15px;padding:13px 15px;border:1px solid #d8e7df;border-radius:9px;background:#f6faf7}
.notify-choice label{display:flex;align-items:center;gap:9px;margin:0;cursor:pointer}
.notify-choice input{width:18px;height:18px;accent-color:var(--green);margin:0;flex:none}
.notify-choice input:disabled+span{color:var(--muted)}
.notify-choice small{margin:6px 0 0 27px}
.message.warning{background:#fff4dc;color:#845513}